1. INTRODUCTION

Welcome to Golden Smile Travel (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose the information we collect from our website, our visa consultancy services, tour bookings, and other offline services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Policy.

2. INFORMATION WE COLLECT

We collect information in three main ways: (1) Information you provide directly to us, (2) Information collected automatically, and (3) Information from third parties.

  1. Information You Provide Directly To process visas, book tours, and provide travel logistics, we require specific personal data. Depending on the service, this may include:
  • Identity Data: Name, date of birth, gender, city and country of birth, citizenship, religion (if required for specific visas).
  • Contact Data: Email address, phone number, physical address.
  • Travel Documents: Passport details (number, issue/expiry date, place of issue), passport photos, and social security numbers (only if required by the destination country’s embassy).
  • Travel Details: Arrival/departure dates, port of entry, flight details, hotel bookings, reason for travel.
  • Family & Professional Info: Names of family members, occupation, employer name (often required for visa applications).
  • Financial Data: Payment card details (processed securely by our payment partners).
  1. Information Collected Automatically When you visit our website, we may use cookies and tracking technologies to collect:
  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages viewed, time spent on pages, clicks, and referring websites.

3. HOW WE USE YOUR INFORMATION

We use your data strictly for legitimate business purposes:

  1. To Provide Services: Processing your visa applications, booking flight tickets, reserving hotel rooms, and buying travel insurance.
  2. Communication: Sending you updates about your application status, booking confirmations, or responding to your inquiries via email/WhatsApp/Chat.
  3. Customer Support: Troubleshooting issues and assisting with documentation.
  4. Legal Compliance: Sharing information with government authorities (Embassies/Consulates) as strictly required to obtain your requested travel documents.
  5. Marketing: With your consent, we may send you newsletters or promotional offers (you can opt-out at any time).

4. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal data. However, to fulfill our services, we must share your information with specific third parties:

  • Government Authorities: Embassies, Consulates, and Immigration Departments of the countries you plan to visit.
  • Service Partners: Airlines, Hotels, Insurance Companies, and local tour operators necessary to fulfill your itinerary.
  • Service Providers: Third-party vendors who assist us with payment processing, email delivery, and data hosting.
  • Business Transfers: If Golden Smile Travel undergoes a merger or acquisition, user information may be part of the transferred assets.

5. INTERNATIONAL DATA TRANSFERS

Golden Smile Travel is based in Vietnam. By using our Services, you acknowledge that your information may be transferred to, stored, and processed in Vietnam and other countries where the Embassies or our partners are located. These jurisdictions may have different data protection laws than your country of residence. We take reasonable steps to ensure your data is treated securely.

6. COOKIES AND ANALYTICS

We use cookies (small text files) and third-party analytics tools (such as Google Analytics) to improve our website experience and analyze traffic.

  • You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of our website (e.g., logging into your account).

7. DATA SECURITY AND RETENTION

  • Security: We implement administrative, technical, and physical security measures to protect your information against unauthorized access, loss, or alteration.
  • Retention: We retain your personal data only as long as necessary to provide the Services and comply with legal obligations (e.g., accounting laws).

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your data:

  • Access & Correction: You can request a copy of your personal data or ask us to correct inaccurate information.
  • Deletion: You may request that we delete your personal information, subject to our legal retention obligations.
  • Opt-Out: You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us.

To exercise these rights, please contact us at our support channels below.

9. CHILDREN’S PRIVACY

Our Services are not designed for minors under the age of 18 without parental consent. We do not knowingly collect data from minors. If you are a parent and believe your child has provided us with data without your consent, please contact us to delete it.

10. THIRD-PARTY LINKS

Our website may contain links to third-party sites (e.g., government official sites, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. CONTACT US

If you have any questions about this Agreement, please contact us: